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Help & Contact

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Who are Cables Direct?

The UK's leading Trade Supplier of Computer Cables, USB Products, Networking Products, KVM Switches and Cable Accessories. We import products to our warehouse situated in the center of England with the ability to provide next day delivery on most orders.

What is our nature of business?

Since 1993 we have dedicated ourselves to supplying cables and peripherals to an ever changing market place.  In many cases we are the first to supply the market with new technology and innovative products.  In conjunction with NEWlink and Rextron, we pride ourselves on our comprehensive range of multimedia products, networking products, computer cables and accessories.

Cables Direct Ltd can supply bespoke cables and faceplates direct from our in-house manufacturing facilities, with dispatch normally within 48 hours for special manufacture requirements.  Large OEM requirements can be imported from our factory in China and shipped directly out of Hong Kong.

 

How do I trade with Cables Direct ?

 To order from Cables Direct Ltd you need to open a trade account, there are two ways you can setup a trade account with us.
  1. Register via the website and fill in the trade application
  2. Contact our sales team who can take you through the process

How long will it take to get my account set up?

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What is the minimum order value?

All orders placed on the website are subject to a minimum value of £50.00 (Excl. VAT and Delivery costs)

This applies to all accounts including Credit and proforma accounts.

 

 

How do I apply for a 'credit account'?

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I wish to make a bank transfer but I don't have the details.

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Who do I contact for a query on my invoice?

For any invoice queries please email Web-accounts@cablesdirect.co.uk

Alternatively call us on 01773 514 514 and ask to speak to the accounts team.

How can I pay for my order? Are there any charges?

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How do I get a copy of an invoice/statement?

For all copy invoices, statements and credit notes please email Web-accounts@cablesdirect.co.uk

Alternatively call us on 01773 514 514 and ask to speak to the accounts team.

 

What chipset does the CDLSB-901 use ?

 It uses a WinChipHead CH340 chipset.

What chipset does the NLUSB-1284 use ?

It uses a Prolific PL2305H chipset.

What chipset does the CDLSB-903 use ?

The CDLSB-903 uses a WinChipHead CH340.

What chipset does the USB2-SERIALDUAL use?

The USB2-SERIALDUAL uses a prolific PL2303HXD chipset.

What is the chipset of the NLUSB2-ETH?

The NLUSB2-ETH uses the AX88772 chipset.

Are your HDMI extenders over Cat5 compatible with your Homeplugs/Powerline adapters ?

Unfortunately not, homeplugs are used for networking purposes while extenders are not as they do not have any networking protocols. However, we do have extenders that are specifically designed to extend over power lines. Please see our HD-EXPLE which eliminates the need for a homeplug.

How do you connect the NLHDMI-EXT cables?

Simply connect the HDMI connector with the USB cable in to the display. These are not bi-directional.

What are the versions of USB?

Universal Serial Bus (USB), there have been a few versions since it's launch and all being compatible with each other until now. Here is a break down...

USB 1.0 - Released in 1996 with the aim of being a small and universal connector offering a low speed of 1.5Mbits and 12Mbits full speed, this was a lot faster than serial and parallel at the time and could power devices. Not many devices made it to the market due to early problems.

USB 1.1 - Released in 1998 with the same spec as 1.0 but with the flaws corrected, this then became a widely popular technology and would become the future.

USB 2.0 - Released in 2000 with a higher spec than 1.0/1.1 of 480Mbits, this then became more popular as technology improved and demanded faster speeds. This is backwards compatible and over the years new connectors were brought out for the ever changing market.

USB 3.0 - Released in 2008 with a higher spec than previous versions boasting speed of up to 5Gbits, this then became more popular as technology improved and demanded faster speeds. This is still backwards compatible using the same type A port and connector as previous versions.

USB 3.1 - Released in 2013 and now it gets more complicated offering a far greater speed of up to 10Gbits and superior charging capabilities over previous versions. This is still backwards compatible with the type A connectors and port.

The type C connector released in 2014 and seems to be the way forward as in one connector to connect them all, but with this technology slowly coming in to the market due to not all manufacturers adopting it, you will need backwards compatible adapters/cables. Another problem you have on the market is proprietary connectors but that’s something for manufacturers to sort out. The type C connector in conjunction with USB 3.1 is meant to be a future proof. Let's see what happens in a few years!

 

What is the difference between SATA versions ?

SATA comes in three speeds, 1.5Gbps, 3Gbps, 6Gbps or 16BGbps.  SATA used to be referred to as SATA I, SATA II and SATA III but this has now been changed to revisions.

SATA revision 1 - 1.5Gbps or 150Mb/s

SATA revision 2 - 3.0Gbps or 300Mb/s

SATA revision 3 - 6.0Gbps or 600Mb/s

SATA revision 3.2 - 16.0 Gbps or 1969Mb/s

What are the different DVI connectors?

The DVI connector on a device can have the following configurations...

DVI-D (digital only, both single-link and dual-link)

DVI-A (analogue only)

DVI-I (digital and analogue, single and dual link)

 

The are some other types of DVI connectors that you might see such as the M1-DA and DMS59.

The M1-DA is basically a DVI-I Dual Link connector with USB.

The DMS-59 connector is a dual DVI-I Dual Link connector.

What is HDMI 2.0?

HDMI v2.0 is the latest HDMI Specification with the same features but with a higher bandwidth of 18Gbps, it does not define new cables or new connectors. Current High Speed cables (category 2 cables) are capable of carrying the increased bandwidth and can be classed as HDMI v2.0.

One confusion that is common, is that cables are referred to as HDMI v2.0, there is no such thing. It is the devices interface that is HDMI v2.0. While the ports look the same it is the technology behind it that counts.

Don't get fooled by expensive cables, they make no difference.

What is HDMI Premium?

HDMI Premium cables are cables that are built to HDMI v2.0 specification and then tested and guaranteed to give you the performance expected. These cables will have to be supplied by a premium authorised manufacturer and have the official premium HDMI cable label.

Premium cables are not to be confused with a company stating their range is a premium range, to be sure look for the official label.

For more information check here see our blog...

HDMI Premium

What is USB3 type C

USB3 type c is a new connector that is reversible and capable of more features than previous versions, devices will start to use this connector over all others, read why here.